Delivery & returns

Checkout currently accepts delivery addresses in the Republic of Ireland only. An order submitted with an address outside this delivery area may be cancelled and refunded.

Each sign is made to order. The usual production turnaround shown in the designer is 3–5 working days. This is an estimate, not a guaranteed dispatch date.

Delivery time starts after production is complete. Busy periods, material availability, severe weather and carrier disruption can affect timing. We will contact you if a material delay becomes known.

We send a dispatch email when the order ships. Where tracking is available, the email includes an An Post tracking code and link. Please allow time for the first carrier scan to appear.

Check your delivery details carefully at checkout. Contact us immediately if something is wrong; an address cannot always be changed after dispatch.

EirPlate signs are made to your personal specification. The statutory cancellation right that normally applies to distance purchases does not generally apply to personalised goods.

You may ask to cancel before production starts. If work has not begun, we will confirm whether cancellation and refund are possible. This does not affect your rights when goods are faulty, damaged or not as described.

Inspect the parcel after delivery. If the sign is damaged in transit, faulty, or materially different from the design shown in your order summary, contact us as soon as practical and preferably within 7 days of delivery.

Include your order number and a clear description. We may ask for photographs of the sign and packaging so we can assess the issue. Depending on the circumstances and your statutory rights, the remedy may be repair, replacement or refund.

Use the contact page and include your order number. Keep the sign and original packaging until we have explained the next step.